Summit Gaming’s top priority is customer service, and we strive for complete satisfaction, both before and after the sale. The basic tenets of our support policy are as follows:

1. We will warranty all of the original parts in your system during the warranty period.
2. We will never charge you for labor for repairs or for technical support during warranty period.
3. If, during the first 30 days after you take delivery of your system you encounter a hardware problem covered under your warranty, we will cover US ground shipping costs associated with resolving the issue. (After the first 30 days we will pay for one-way US ground shipping on repairs/replacements).
4. If necessary and capable, Summit Gaming may advance swap a hardware component to provide a better service experience. 

Additionally, Summit Gaming is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from Summit Gaming.

Summit Gaming is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from Summit Gaming.

Summit Gaming will not replace, repair or refund any purchase if an item or component’s serial number does not match what was originally sold.

Summit Gaming will be not be responsible for shipping costs to Summit Gaming beyond the initial 30 days if an RMA is necessary. These costs are the responsibility of the customer. Summit Gaming will only be responsible for return US ground shipping to the customer once a repair is completed, while under warranty. Limited warranty does not cover damages or defects caused by: Shipping (other than related to the original shipment from Summit Gaming), improper installation, misuse, modifications, unauthorized repair, adjustments, or excessive electrical power. Limited warranty also does not cover wear and tear. In the event of a repair or replacement, defective merchandise will be replaced with a like item, upon return of the defective merchandise.

In the event that the product is outside the warranty period and the customer refuses payment for repair, the product will be shipped back to the customer in the same state as it was shipped to Summit Gaming.